Rewards – Perks For Productivity or Insult To Injury?
Leaders, managers, supervisors – all those who are charged with the responsibility of producing improved results through other people – are constantly on the look-out for ways to provide behaviour reinforcement to those people. Why? Because, for their entire careers, that’s what they’ve been taught is the smart thing to do. Maybe they’ve even had some experience of it working. Carrots and sticks, positive reinforcement, negative reinforcement, punishment and extinction (look it up.) It sounds plausible – reward the behaviours we want more of and disincentify those we want less, or none, of. Antecedent, behaviour and consequence. To this approach, in general terms I say, “Yeah Nah.”
Christopher Shea recently blogged briefly in the Wall Street Journal about rewards – gifts for staff for performances rendered. It’s interesting. It references a German economist’s study of the relative effectiveness of little cash rewards versus little equivalent gifty rewards. The moral of the story and it’s hard to argue with this = it’s the thought that counts. Check it out.
If you’re in a leadership role & you’re seriously considering slapping a $7 coffee mug on someone’s desk for “doing a bang-up job and just being a real trooper”, then maybe you should stop reading blogs about leadership and start reading fortunes in chicken entrails? That way you might be awakened to the possible future consequences of such a dog-treat approach to motivating people. If it’s the thought that counts (and it is) then give the thought via ongoing, sincere, specific, esteem-building, behaviour-based and timely feedback. Put the $7 in a jar. Soon enough, it’ll add up to a morning tea team soiree which is probably more effective than individual tokens which may do more harm than good.
Interesting as it was, that study was even more so after some recent reading I’ve been doing on the lie that is behavioral reinforcement in the workplace. Employees are grown-up human beings not kids or dogs. Chucking them a treat is supposed to reinforce ongoing performance improvement? I think that is true sometimes and people in robotic linear task-oriented jobs may well respond to these if they are done well.
Neverthless, if you have ordered 144 coffee mugs printed with the slogan, ‘You don’t have to be mired in 19th century management thinking to work here but it helps’ you may as well distribute them to your team – assuming they haven’t left for better jobs at the performing seals’ circus.
Posted on September 28, 2011, in Behaviour, Employee Engagement, Feedback, Influence, Motivation, Team Building and tagged Coffee, Feedback, incentives, Influence, motivation, perks, productivity, rewards, team building. Bookmark the permalink. Leave a comment.