Can Automating Employee Recognition Enhance Employee Engagement? A Follow-Up…


A while ago I was approached by a software company that sells an online service for creating, distributing and managing feedback within an organisation. I was hesitant but did post about the software stressing that readers shouldn’t “think for a moment I’m formally recommending them at all, or commenting on the reliability or functionality of their offering one way or the other. I’m not because I can’t and I shouldn’t.” As it turned out, I quite liked the idea of the product.

Now I’ve been approached by Jennifer King, author of this blog comparing four similar products, including the one I previously wrote about. If you’re reading this, you must be interested in employee engagement and if you are, then you probably would want to know about such offerings, or at least that they exist. Again, I can’t personally vouch for the veracity or independence of the blogger but, at first glance, it doesn’t seem to be spammy or hard-sell. The blogger’s company, on its website, says, “Software Advice is 100% free for software buyers. We get paid by software companies when we make a good match between a software buyer and that software vendor, so we’re motivated to make great matches.”

So, choose to read it (or not) with your own free will, curious spirit and independent mind. Software aside, I stand by my previous conclusion that the best feedback is instant and face-to-face but, more often than not, circumstances in the real world don’t allow that.

Software, if it works, could fill a gap. In your absence, employees can give each other feedback online and you can be kept in the loop. If it works and if some tricky bits can be handled well, then this has the potential to be very helpful. If you’ve ever sent an email that someone else has misinterpreted, then you’ll know what I imply by “tricky bits.” And, in the same way as email in some workplaces has laughingly replaced face-to-face communication lies a potential pitfall. There’s no substitute for feedback that is BEST:

B -behaviour based

E -esteem building

S -specific

T – timely

About Terry Williams - The Brain-Based Boss

I'm all about engaging people and helping you engage yours to influence behaviour to improve results - at work and at home. Maybe you're a manager, a salesperson, a leader, a parent, a presenter or an event organiser? You need to grab your people's attention, create some rapport, be memorable and influence behaviour change. How can we do that? I'm originally a trainer by trade, turned manager, turned comedian and partway back again. Author of 'THE GUIDE: How to kiss, get a job & other stuff you need to know', I write and speak about how to engage people, be they employees, family or yourself. How can we connect with people’s own internal motivations and help them use their own inner passions to drive towards productivity, success and happiness? And hopefully have a few laughs along the way... As a trainer facilitating learning and development in others, I find myself drawing on my own extensive business experience. I specialise in the delivery of high impact, customised training solutions for organisations that are serious about improving the performance and lives of their people.

Posted on July 11, 2012, in Employee Engagement, Personal Productivity, Team Building and tagged , . Bookmark the permalink. Leave a comment.

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