Employee Engagement Requires More Than Caring Bosses

boss hugThis blog post makes a clear demarcation between the behavior of bosses that can enhance employee engagement and the lazy assumption that it must all be about being nice and friendly and a soft touch.

I’m seemingly forever clarifying to people that employee engagement is not synonymous with employee happiness or morale or satisfaction. They’re all nice things. They’re all interesting. We’d all probably like to work in a job where there are higher levels of happiness, satisfaction and morale. BUT employee engagement is a very narrowly defined phenomena – the application of discretionary effort. It isn’t about how workers feel or think or think they feel. It is about how we observe they behave. To what extent do they do more than they have to because they choose to – for whatever reasons? It’s not about evil, moustache-twirling villainous bosses extracting everything they can and more out of labour. It is about people’s fundamental human, psychological needs and how they are served (or not) in their work.

Our jobs need to be about more than a paycheck. We take a job for the money but how we perform once we’re hired is less about money than managerial wisdom has thought for years.

And it isn’t about bosses being ‘nice’ or a soft touch. I can get my own hugs thank you very much. A boss who, on the surface, may seem ‘un-nice’ or uncaring might actually be driving high levels of engagement in the people they lead. Regardless of their cliche and superficial people skills, if they can stimulate a sense of purpose in their people, backed up with allowing some degree of autonomy and provide a track for development and progression, then that goes a long way to enhancing engagement levels and the benefits that ensue for productivity and profitability.

But if you still want hugs – get a dog. A big one. I recommend a huntaway. Way less employment court consequences.

About Terry Williams - The Brain-Based Boss

I'm all about engaging people and helping you engage yours to influence behaviour to improve results - at work and at home. Maybe you're a manager, a salesperson, a leader, a parent, a presenter or an event organiser? You need to grab your people's attention, create some rapport, be memorable and influence behaviour change. How can we do that? I'm originally a trainer by trade, turned manager, turned comedian and partway back again. Author of 'THE GUIDE: How to kiss, get a job & other stuff you need to know', I write and speak about how to engage people, be they employees, family or yourself. How can we connect with people’s own internal motivations and help them use their own inner passions to drive towards productivity, success and happiness? And hopefully have a few laughs along the way... As a trainer facilitating learning and development in others, I find myself drawing on my own extensive business experience. I specialise in the delivery of high impact, customised training solutions for organisations that are serious about improving the performance and lives of their people.

Posted on August 19, 2013, in Behaviour, Employee Engagement, Team Leadership, The Brain-Based Boss and tagged , , , , , , , . Bookmark the permalink. Leave a comment.

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