This Harvard Business Review blog post is a great encapsulation on what to do about disengaged employees. So many bosses try and attract pre-engaged employees without putting much effort into the latent and potential talent they already have. Or might have. Trying to buy engagement from outside may not necessarily be a bad idea but engagement tends to be contextual. Just because someone is engaged at a point in time in a particular place doesn’t mean that they are perpetually engaged anywhere and everywhere. Throw Superman into a negative enough environment, even he will become increasingly negative. (Terry makes mental note to himself to draft a graphic novel using this premis…)
Hiring ‘A’ players, those transitory and mercenary talents, is a zero-sum game. If they come to you because you dangle more money (if that’s all you do) you will merely attract those people that will be equally attracted away by someone dangling a bigger carrot and there’s always a bigger carrot. Just like lowering your products’ prices, it may work today and solve a problem in the short term, but someone else can do the same or better and you’ll lose that game even if you win it.
The numbers vary and I prefer to use three categories rather than ‘engaged’ and disengaged.’ I have a middle group I call ‘present.’ The engaged do more than they have to because they choose to. The disengaged are toxic, stealing time and resources, badmouthing you while they use your PC to look for work elsewhere. The ‘present’ show up, clock on, do their jobs and no more, consume oxygen and clock off. Contractually there isn’t a problem but neither you nor they are optimising potential here. This group offers the greatest opportunity for enhancing the overall engagement and thus productivity of your team. Love the engaged and lose the disengaged.
Here’s what the blog post says about what to do about the others – the ‘present’:
- Understand the basics of positive psychology and engagement research
- Find out what engages your employees, not someone else’s
- Encourage grassroots engagement
- Recognize engagement as a moving target, and check back often
That’s enough blogging today. I’m off to work on my ‘Negative Superman’ graphic novel. Or maybe screenplay?! Does anyone have Zach Snyder’s phone number or know how to spell his name?